Verint Completes Acquisition of Back-Office Workforce Optimisation Specialist, eg Solutions
By Nick Nonini, Managing Director, Verint Systems EMEA
November 6th, 2017
I’m pleased to share that Verint Systems (Nasdaq: VRNT) has completed its acquisition of eg solutions plc (AIM: EGS), further expanding its customer engagement portfolio.
Following the acquisition, eg solutions ltd has become a part of Verint’s customer engagement solutions group. eg customers will continue to benefit from the tools and techniques the eg operational intelligence® software suite and eg principles of operational management® deliver, as well as benefiting from new capabilities within Verint’s solutions and services.
Over the years, both eg and Verint have focused on helping some of the world’s largest enterprises transform and optimise their workforce. We share some of the same customers and our strengths remain highly complementary. We believe that the acquisition of eg will strengthen our customer engagement platform and provide organisations with workforce optimisation across the entire enterprise, from the back office operations to the front office contact centre, home and field-based workers and branch locations.
Advancing Customer Engagement Across the Enterprise
Many organisations underestimate the impact that their back-office operations—such as order
processing, billing and account management—can have on their overall enterprise productivity. Inefficiencies in one department can ripple into others, dramatically impacting the speed and cost of transactions, as well as the quality of the overall customer experience.
Customer engagement brings a sustainable competitive advantage to organisations, essential to their future success. By modernising customer engagement with the adoption of open, flexible solutions, organisations are better placed to meet customer demands and ever-changing business dynamics. This will ensure stronger enterprise-wide collaboration.
As expectations for exceptional customer experiences across channels continue to increase, it also has become increasingly important for organisations to empower and engage their workforce at all levels and across all departments and functions. Motivated and empowered staff are best positioned to deliver exceptional customer experiences and achieve meaningful business impact.
I am delighted to welcome eg solutions to our Verint family and look forward to continuing to serve our customers and explore new and exciting ways that we can work together.