Operational Training & Accreditation

eg has specialized in the provision of operational training and accreditation for over 25 years.

As a result eg has acquired substantial operational best practice expertise balancing cost, quality, customer service and compliance to drive efficiency and meet customer demand.

“All participants were extremely impressed not only with the content and general operations management processes you delivered, but also with your style of delivery. The feedback has been excellent. Thank you”

Best Practice Operational Management

eg deliver training and development for managers and team leaders in a fact-based management style using tried, tested and proven methodologies from industry, including:-

  • capacity planning
  • short interval scheduling
  • line balancing

For consistency in management of work, resources and performance across the business

The eg principles of operational management develops world class operations management capability

The eg principles of operational management

The eg principles of operational management provide the foundation to our fully packaged range of training & development solutions that drive effective change in operational practices and behaviours.

Working in close partnership with our clients and recognized industry bodies such as the Institute of Leadership & Management (ILM) and the Institute of Customer Service (ICS) eg has developed a range of operational change programmes designed to achieve a consistent approach to actively managing work, people and processes anywhere in the world.

eg provide an objective review and assessment process that considers the quality and maturity of current operational best practice at both manager and team leader levels. This process has successfully been used to evaluate the impact of any change management interventions as well as forming the basis for the ILM endorsed award.

Our programmes create a common understanding of best practice across team members, managers and team leaders. Our philosophy and approach ensures that knowledge gained is put into practice and activities and behaviours are applied to deliver real operational impact.

Operational Management Training

The core of the program is the eg process for managing that consists of three phases to provide best practice operational management:-

Phase 1. Measure


  • Understanding core measures
  • Capacity planning


Capacity Planning to improve Customer Service and optimize the use of resources

Phase 2. Manage


  • Communications
  • Progress Monitoring
  • Work Allocation


Fact based work, people & performance management to deliver improved results

Phase 3. Improve


  • Analysing results
  • Performance management


Continuous improvement on the step change already delivered

Training Courses

eg offer a range of training courses to help customers develop world class operations management:-

Courses are approved by the Institute of Leadership & Management (ILM) iand BankSETA  to externally validate and improve planning, forecasting, resourcing capability and performance.

Next Step: To learn more or book a course please contact eg on +44 (0) 1785 715772 or email ask@egoptimize.com