Implementation Services

We are so confident in our ability to deliver guaranteed benefits the eg implementation services are offered on a fixed cost and fixed time-scale basis.

The eg Implementation Model

The implementation service is part of a four stage process project managed by eg designed to control, optimize and improve back office workforce capacity and processes.

1) Free Site Survey

Free site survey where existing systems are analysed and guaranteed productivity gains are identified.

2) Installation, Integration & Configuration

Software implementation in the cloud in a Tier 3 secure site. Configuration of the operational model and real-time management information and reports. Integration, if applicable, with existing BPM, ECM, ERP and other back office systems.

3) End User and Management Training

User and management training based upon the ILM accredited eg principles of operational management.

4) Performance Management

eg continue to project manage and assist your team working with live data to fine tune the eg operational intelligence software suite. The guaranteed benefits are realised plus the continuous control, optimisation and improvement of back office operational efficiency.

At the end of stage four the eg operational intelligence software suite will be delivering the guaranteed operational productivity benefits.

Users and managers will have the knowledge and ability to control, optimise and continually improve back office operational efficiency backed up by eg customer support and eg e-learning services.

Tried, Tested and Proven Implementation

eg has developed its standard implementation methodology to address the needs of each individual customer with two primary goals:-

  1. To deliver tangible and rapid implementation benefits within agreed timescales and costs
  2. To achieve effective skills transfer to support sustainability and long term benefit realisation

Now we have uniform management best practice and a common language that everyone understands in respect of performance.

Lisa Whittle, Head of Customer ServicesNationwide

eg guaranteed that our efficiency and profitability would be significantly enhanced and that is exactly what has been achieved.

Alan Brown, Service Delivery ManagerThe Co-operative Financial Services

I'm now more in control; the visible stats make the team feel part of the whole process. It's not just a management tool, it motivates the team. The real-time planning functionality helps a lot. We can see progress immediately and can make changes to ensure we achieved our daily goals.

Magdalena Webster, Team Leader Requirements ManagementLiberty Life