Business Partners

CompTIA

CompTIA IT Business Trustmark™ identifies companies that demonstrate a commitment to providing top-quality IT services by following proven industry best practices. It serves as a reference to the quality of the services these companies provide and the commitment each company makes to their end user customers. To receive the IT Business Trustmark, an IT service organisation must agree to a code of conduct, demonstrate knowledge of best practices, and submit an application covering a detailed list of criteria.

CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation; and the professionals responsible for maximizing the benefits organisations receive from their investments in technology.

www.comptia.org

Bankseta

The Banking Sector Education and Training Authority (BANKSETA) is the leading awarding body for training and national qualifications in the financial sector in South Africa. It supports transformation and people development through partnerships to enable stakeholders to advance the national and global position of the broader banking and microfinance industry.

BANKSETA endorsed eg as a training provider for the South African market. Managers and Team Leaders who successfully complete eg‘s principles of operational management training programme are thereby provided with recognition from a leading professional awarding body.

www.bankseta.org.za

Professional Planning Forum

eg is a member of The Professional Planning Forum, the independent industry body, promoting best practice and professionalism in contact centre and back office planning. Professional Planning Forum Members benefit from benchmark research, specialist training, accreditation, networking and bespoke support.

The aim of The Professional Planning Forum is to help every centre develop confident skilled analysts, planners and managers in order to improve the customer experience.

Particular areas of interest include: Planning Fundamentals, Home Working, Back Office Management, Management Information, Planning for Outbound, Public Sector and Customer Planning.

www.planningforum.co.uk

Professional Planning Forum

The Cloud Industry Forum (CIF) was established in direct response to the evolving supply models for the delivery of software and IT services that has expanded well beyond the traditional on-premise method to one that now embraces hosted and/or, pay-as-you-use Cloud solutions.

CIF’s purpose is twofold: To drive a common and public level of transparency about the capability, substance and best practices of online Service Providers (SaaS, PaaS, IaaS, Web hosting providers etc) through a process of self-certification to a Code of Practice. Second, this Code of Practice, and the use of the related Certification Mark on participant’s web sites, provides comfort and promotes trust to businesses and individuals wishing to leverage the commercial, financial and agile operations capabilities that the Cloud based and hosted solutions can offer. CIF is ensuring the integrity and governance of the self-certification process through regular random audits as well as investigating complaints from parties that challenge any specific participants self-certification status.

www.cloudindustryforum.org/