Life & Pension Administration
The introduction of new regulations providing greater freedom and flexibility to customers to plan their own pensions are placing unprecedented demands on pension providers.
eg software and services are helping contain the cost of pension administration while improving customer experience and compliance.
Many customers have been able to break down the walls between teams working on individual ‘books’ releasing greater capacity within existing resources to meet the increase in demand.
Business functions supported include:
- Pension encashment and withdrawal
- Claims assessment and processing
- Customer complaints management