Customer Support

Customer Support

Great software deserves great support.

To ensure you keep your eg software running smoothly and up to date with upgrades, patch releases and  advice eg offer a variety of support options tailorable to individual requirements.

100%

In a recent survey 100% of clients said they would recommend us to others

Global Support

eg support is available globally across all time zones via telephone and email with on-site support available if required.  For eg managed cloud service customers support is included within the managed cloud contracts.

Our experienced support teams have refined our customer support and service offering over the past 20 years to ensure we offer quality and timely support to our customers and partners.

Key benefits include:-

  • Flexible support contracts
  • Monthly helpdesk activity and status reports
  • Service review meetings
  • Software upgrade advice and training
  • Requests for enhancements

Learn More

Downloads & Resources

Browse our extensive library of downloadable resources to learn more about the software suite and it’s key components.

Training & Accreditation

The eg principles of operational management training is designed to coach and support operational and team managers to better understand workloads and how to balance demand with available resources.

Free Site Survey

A no obligation, no risk opportunity to evaluate the guaranteed productivity gains, compliance and operational efficiency improvements that eg operational intelligence would deliver to your organisation.

Book a Demo or Free Site Survey

Ready for an online demonstration? Contact us to arrange a suitable time for a demo or a free site survey to calculate the guaranteed productivity gains from existing resources, governance and operational benefits the eg operational intelligence software suite would deliver to your organisation.

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