Strategic Planning & Forecasting

Strategic Planning and Forecasting

eg forecasting, with integrated capacity planning represents a step change in strategic planning and forecasting.

eg forecasting has been designed to simulate and model future volumes, service level agreements and resource capacity.

With an ever increasing focus on effective planning to meet customer demand, eg forecasting provides the ability to create sophisticated Demand & Supply models that demonstrate the impact on service level achievement under variable scenarios.

A single model – no more spreadsheets?

Historically back office forecasting has been completed using a complex array of spreadsheets and a similar approach to the Front Office, where historical completed volumes are used as the basis for future forecasts.

Using spreadsheets can be costly, prone to errors and can compromise the accurancy of forecasts as the use of historic completed volumes can incorporate hand-offs, rework and failure demand activities which can inflate supply calculations.

eg forecasting is designed to take a new approach by examining and building key Business Drivers into a demand profile that takes into account the expected customer process volumes and end-to-end activities required to complete those requests.

Powerful Forecasting Simulations

eg have introduced a powerful new simulation engine, enabling multiple business cases, past trends and predictions to be layered and modified to demonstrate the effect on the eventual resource plan.

Versions of the forecast model can be saved for reference purposes, each predicting SLA, resource and throughput achievements through ‘what if’ scenario modelling.


Demand Profiling: Simulate forecasts based on business perspectives and their related demand drivers


Resource Planning: View and amend the team’s resource information to meet the forecasted demand

Intra-day Capacity Planning: Support team and task based activities to provide short range and intraday throughput

Plan versus forecast? No problem!

Once a forecast and resource plan has been agreed and put into production, a real-time comparison can be made showing how the eventual plan will play out.

This provides the opportunity to make modifications and further modelling options for ‘in-flight changes’.

Benefits include:

  • Single model:
    – multi-departmental input
    – eliminate spreadsheets
  • ‘What-if’ scenario modelling
  • Process & SLA simulation
  • Reduce resource costs
  • Improved SLA performance
  • Reduced planning costs and effort

Learn More

eg forecasting datasheet

Discover more about the features and benefits of eg forecasting by downloading the datasheet.

How does eg forecasting work?

Learn how eg forecasting software works?

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How does the eg software work?

Learn how the eg operational intelligence software suite works?

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Book a Demo or Free Site Survey

Ready for an online demonstration? Contact us to arrange a suitable time for a demo or a free site survey to calculate the guaranteed productivity gains from existing resources, plus compliance and operational benefits the eg operational intelligence software suite would deliver to your organisation.


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