eg solutions credentials

eg are pioneers in the enterprise workforce optimization software and services solutions for the back office.

Having created the market eg continues to innovate and grow achieving an impressive set of credentials and a portfolio of international blue-chip customers.

Over 25 Years

industry best practice

100,000 +

licences worldwide

Trusted by over 50+ leading organizations in multiple industry sectors

eg solutions supports the operations of a diverse range of businesses in many industries supporting and optimizing process driven functions including back offices, contact centres, finance, compliance and human resources.

Learn more about our customers

Tried, tested and proven solutions

For over 25 years eg operational intelligence has helped deliver significant improvements to customer service levels, compliance and operational efficiency for our customers.

Browse our Case Studies

See what our customer’s say about us

We have helped our customers become more efficient and effective organisations, allowing many to champion operational excellence as a major strategic differentiator.

Watch the short video clip and hear in our customers own words about their back office workforce optimization.

Partnerships & Accreditation

eg’s collaborative partnerships strengthen the company’s offering as market leaders in enterprise workforce optimization for the back office.

 Our Partners

As a Microsoft Gold Certified Partner, eg ensures that its technologies constantly adapt to suit the needs of its customers.

CompTIA IT Business Trustmark™ identifies companies that demonstrate a commitment to providing top-quality IT services by following proven industry best practices.


Our courses are approved by the Institute of Leadership & Management (ILM) in U.K. and BankSETA in South Africa to externally validate and improve planning, forecasting, resourcing capability and performance.

Quality Customer Support

At eg we’re serious about customer service. Our experienced support teams have refined our customer support and service offering over the past 20 years to ensure we offer quality and timely support to our customers and partners.

 Customer Support


In a recent survey 100% of clients said they would recommend our services

Now we have uniform management best practice and a common language that everyone understands in respect of performance.

Lisa Whittle, Head of Customer ServicesNationwide

eg guaranteed that our efficiency and profitability would be significantly enhanced and that is exactly what has been achieved.

Alan Brown, Service Delivery ManagerThe Co-operative Financial Services

I'm now more in control; the visible stats make the team feel part of the whole process. It's not just a management tool, it motivates the team. The real-time planning functionality helps a lot. We can see progress immediately and can make changes to ensure we achieved our daily goals.

Magdalena Webster, Team Leader Requirements ManagementLiberty Life