Best in Class Workforce Optimisation Across the Enterprise from Back Office to Front Office, Contact Centre and Branch to Field
Verint Systems’ acquisition of eg solutions brings together best of breed technologies and tried, tested and proven operational management practices. Our combined solutions help organisations manage work, people and processes across the enterprise to deliver exceptional customer experiences every time.
BETTER SOLUTIONS, BETTER CAPABILITY, BETTER TOGETHER
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Operational Intelligence Software Suite

Operational Intelligence Software Suite

The most comprehensive workforce optimization software suite for back office operations incorporating over 25 years of customer centric development.

Operational Management Methodology

Operational Management Practice & Training

Our proven operational management methodology develops guaranteed benefits and skills transfer with your people in 20-25 weeks.

Guaranteed Operational Improvements

Our guarantee delivers 20% – 40% operational efficiency gains whilst improving Customer Service, Operational Efficiency & Compliance.

 

eg operational intelligence delivers further benefits within Geoban Collections & RecoveriesDelivering further benefits within Geoban

Case Study

“Active collaboration between eg, Geoban Command Centre and Geoban Collections & Recoveries Operations significantly contributed to the success of this deployment. Benefits realization has been continuous and the effective use of eg work manager and associated MI shines a light on the areas to focus on for improvement.”

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Digital Transformation White PaperDigital Transformation

White Paper

Read the latest major research project into the key drivers of digital transformation. Organizations need to forecast the resources and skills they need, to efficiently allocate work to their increasingly mobile workforce, track customer transactions wherever they go, evidence compliance and evaluate the performance of their teams.

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Are your AML Teams on the money?Are your AML teams on the money?

Industry Solutions

As regulatory pressure increases on financial services companies the back office has a particularly important role to play. Process anti-money laundering alerts faster, manage and monitor all cases in process via a single real-time view, ensure SLAs and AML regulations are met by ensuring cases are reviewed by appropriately skilled personnel.

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Enterprise Workforce Optimization for the Back Office

What is back office workforce optimisation?

What is back office workforce optimization?

See how eg are transforming back office operations across the globe and guaranteeing operational improvements of between 20-40% in work, people and process performance without changing existing core processes and systems!

Request a free site survey or demo to find out how we can guarantee improvements in your operations.

Trusted by over 50+ leading international and global companies

Now we have uniform management best practice and a common language that everyone understands in respect of performance.

Lisa Whittle, Head of Customer ServicesNationwide

eg guaranteed that our efficiency and profitability would be significantly enhanced and that is exactly what has been achieved.

Alan Brown, Service Delivery ManagerThe Co-operative Financial Services

I'm now more in control; the visible stats make the team feel part of the whole process. It's not just a management tool, it motivates the team. The real-time planning functionality helps a lot. We can see progress immediately and can make changes to ensure we achieved our daily goals.

Magdalena Webster, Team Leader Requirements ManagementLiberty Life
1

Life & Pensions

Underwriting | Policy Admin | Encashment and Withdrawal | Fraud/AML | Risk & Compliance | KYC

2

Insurance

Claims Management | Loss Adjusting | Underwriting | Policy Servicing | Complaints | Fraud/AML | Risk & Compliance | KYC

3

Mortgages & Savings

Applications | Savings Admin | Fraud/AML | Debt Management | Complaints | Redemptions | Risk & Compliance | KYC

4

Retail Banking

Onboarding | Account Admin | Credit Cards | Fraud/AML | Complaints | Redemptions | Debt Management | Loan Admin | Risk & Compliance | KYC

5

Investment Banking

Portfolio Management | Trading Reconciliation | Settlements | Fraud/AML | Complaints | Risk & Compliance | KYC

6

Healthcare

New Business | Claims | Premium Management | Health Risk Management | Risk & Compliance | KYC

7

Central & Local Government

Revenues & Benefits | Housing | Planning | Debt Management | Risk & Compliance | KYC

8

BPO

FTE Performance Management | Risk & Compliance | Contract Adherence | SLA Performance | Real-time MI | Process Monitoring & Improvement | Risk & Compliance | KYC

9

Retail

Account Admin | Complaints | Credit Cards | Risk & Compliance | KYC

10

Utilities

Onboarding | Account Admin | Account Switching | Billing | Debt & Risk Management | Compaints | Risk & Compliance | KYC

11

Telecoms

Account Openings | Account Management | Network Administration | Fault Handling Resolution | Complaints | Social Media Monitoring | Risk & Compliance | KYC

12

Travel

Complaints | Reservations & Bookings | Risk & Compliance | KYC

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