Managing customer demand for the always-on consumer
Need to transform your operation?
Speed of service critical to your customers?
Don't get left behind.

Managing the always-on consumer?

Speed of service critical to your customers?

Customer self-service gives consumers the ability to transact with a company 24/7, providing immediate access to information without having to wait for a customer representative or back office processes to be completed.

In other words – the always-on consumer!

Regardless of who is serving the customer – call center, back offices, branches or the field – eg’s solutions provide true insight into the full customer service process and promote world-class operational management capability.

Using our forecasting, scheduling, real-time work management and operational analytics capabilities we deliver measureable improvements in service, quality, productivity and regulatory compliance.

Elizabeth Gooch MBE is the CEO and Founder of eg solutions. Elizabeth pioneered the introduction of production management techniques into the services sector to improve customer service and guarantee cost reductions. These techniques form the basis of eg’s enterprise workforce management software and services offerings.

eg CEO Elizabeth Gooch MBE talks about the impact of the always-on consumer

When supported by the eg operational management methodology implementation and training services we guarantee return on investment in short timescales

Trusted by over 50+ leading organisations in multiple industry sectors

eg helps the world’s leading international and global companies to deliver improved customer service in multiple industry sectors, including financial services, government, BPOs, healthcare and utilities.

Need to transform your operation?

Next Steps:

Complete the form and download your complimentary Digital Transformation White Paper on the role of workforce optimisation and employee engagement in the consumer digital revolution.

Contact us for more information on how eg can guarantee improvements in your operations and change how you interact with the always-on consumer.

Call: +44 (0) 1785 715772
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