Strategic Partners

Aspect Software Inc

eg has a strategic partnership and re-seller agreement with Aspect Software Inc., the global provider of customer contact and enterprise workforce optimisation solutions.

Aspect have distribution rights for the eg operational intelligence software suite in APAC the Americas and EMEA. The Company’s eg operational intelligence® software is integrated with Aspect’s products to provide a single back office optimisation solution known as Aspect Advanced Back Office Optimisation suite.

The partnership with Aspect creates true end-to-end insight into, and control over, the full customer service process which will deliver measurable value around tasks and resources, regardless of who is serving the customer – front office, back office, or both. Together they offer a single solution to manage work and optimise resources both within and between the front and back office.

www.aspect.com

Listen to Elizabeth Gooch webcast on the Back Office WFO partnership announcement.