Managing Operations Management

Course Overview

This workshop enables Leaders to benchmark their operation against best practice and
develop clear plans for improved consistency and sustainable performance.

Consistent performance is delivered through use of practices and behaviours and Operational Leaders have responsibility not only for setting the right direction, but also for observing, encouraging, coaching and guiding their teams to success.


1 day

Who should attend

Senior Managers, Heads of Department, Customer Services Managers

Format: PDF | Size: 600kb

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