This workshop enables Leaders to benchmark their operation against best practice and
develop clear plans for improved consistency and sustainable performance.
Consistent performance is delivered through use of practices and behaviours and Operational Leaders have responsibility not only for setting the right direction, but also for observing, encouraging, coaching and guiding their teams to success.
Who should attend
Senior Managers, Heads of Department, Customer Services Managers
Course Overview This module focuses on the importance of process measurement in service operations. It covers the approach to process measurement and the tools and techniques used in order to establish the core measures.
Duration 2 days
Who should attend Line Managers and Supervisors who are responsible for implementing and maintaining operational measures, Project Team members required
to facilitate and manage a measurement exercise.
Course Overview Content can be tailored to Client requirements and will focus on the skills & understanding required to improve customer service delivery through the development & implementation of world class operations best practice.
Duration 1 day
Who should attend All Senior Managers, Line Managers and Supervisors who are responsible for improving operational performance.