This course explores the fundamental principles of capacity planning, short interval scheduling and line balancing and the Management Information required for monitoring trends and understanding the impact of change on teams.
Who should attend
Line Managers and Supervisors who are responsible for managing workloads, real-time work Managers, Capacity/Resource Planners and Command Centre.
Course Overview This module focuses on the importance of process measurement in service operations. It covers the approach to process measurement and the tools and techniques used in order to establish the core measures.
Duration 2 days
Who should attend Line Managers and Supervisors who are responsible for implementing and maintaining operational measures, Project Team members required
to facilitate and manage a measurement exercise.
Course Overview Content can be tailored to Client requirements and will focus on the skills & understanding required to improve customer service delivery through the development & implementation of world class operations best practice.
Duration 1 day
Who should attend All Senior Managers, Line Managers and Supervisors who are responsible for improving operational performance.