Please enter your details below.

(You only need to do this once to access all of our downloadable content)

* These fields are required.

eg improve operational management at Morgan Stanley credit card services

This project within the Credit Card Operations Centre ensured consistent service levels by gaining a greater understanding of fair and balanced workloads and the number of staff needed to deliver high quality service in an efficient and effective way. It contributed to reducing the cost of processing in one key service area by 70%.