The practical exercises and discussions in this course will consider how to involve others to build team ownership of goals and objectives and looks at the role of visuals in supporting the communication process as well as providing consistent management focus in order to support the creation of an achievement culture.
Course Overview This module focuses on the importance of process measurement in service operations. It covers the approach to process measurement and the tools and techniques used in order to establish the core measures.
Duration 2 days
Who should attend Line Managers and Supervisors who are responsible for implementing and maintaining operational measures, Project Team members required
to facilitate and manage a measurement exercise.
Course Overview Content can be tailored to Client requirements and will focus on the skills & understanding required to improve customer service delivery through the development & implementation of world class operations best practice.
Duration 1 day
Who should attend All Senior Managers, Line Managers and Supervisors who are responsible for improving operational performance.