Blended Environments – Front Office? Back Office? It’s One Office.
Front Office? Back Office? It’s One Office.
Every business knows that when their customers interact with them there is only one desirable (and increasingly expected) customer outcome: a quick and satisfactory resolution to a customer request. Businesses are under increasing pressure to increase profitability, reduce operational cost and maintain compliance, whilst simultaneously delivering quality customer service and reducing complaint potential.
This means they need to be able to do more with less, or better. For many managers, balancing these supply and demand imperatives seems like an impossible task.