Utilities and Telcos

Utilities companies are being driven through ever tightening regulations to provide a transparent and comprehensive measurement of all customer operations activities.

eg solutions help improve customer service, improve claims and complaints handling and evidence compliance.

Business functions supported include:

  • New account opening
  • Account closure and redemptions
  • Account switching
  • Billing queries and payment change requests
  • Claims assessment and processing
  • Billing and industry data
  • Customer complaints management
  • Service optimisation
  • Fraud identification and investigation
  • Debt and risk management
  • Know Your Customer (KYC)