Retail Banking

The eg operational intelligence software suite is used by leading retail banks helping to improve customer service, optimise operations, evidence compliance and increase operational productivity.

Retail Banking

Business functions supported include:

  • New account opening
  • Loan applications and servicing
  • Mortgage application processing
  • Savings and investment admin
  • Customer complaints management
  • Credit card administration
  • Account closure and redemptions
  • Anti-money laundering
  • Insurance underwriting
  • Claims assessment and processing
  • Know Your Customer KYC
  • Disputes and charge-backs