Financial Services

Financial Services

eg first adapted manufacturing processes to the optimisation of financial services back office operations in the late 80’s. eg now provide the most comprehensive back office workforce optimisation software suite supported by best practice implementation, training and support services.

See how eg operational intelligence has worked for others in your industry:-

With the need to constantly review operating margins eg is helping Mortgage & Savings providers to improve customer service, optimise operations, reduce costs and improve compliance.

eg operational intelligence software suite is used by major insurers helping to improve customer service, optimise operations, evidence compliance and improve overall operational effectiveness.

eg has an established track record in the Life & Pensions sector within national and global institutions operating across multiple time zones and countries.

eg operational intelligence software suite is used by leading retail banks helping to improve customer service, optimise operations, evidence compliance and increase operational productivity.

eg operational intelligence software suite is used by leading wholesale and investment banks helping to optimise operations, evidence compliance and mitigate operational risk.

Video: Hear more from our CEO on ‘improving the customer journey’

The eg operational intelligence software suite can provide management information across a range of business functions. It is one of the world’s leading operations management software solutions that can directly influence and drive key decisions for process driven functions – back offices, contact centres, finance and human resources.

Browse Industries

1

Life & Pensions

Underwriting | Policy Admin | Encashment and Withdrawal | Fraud/AML | Risk & Compliance | KYC

2

Insurance

Claims Management | Loss Adjusting | Underwriting | Policy Servicing | Complaints | Fraud/AML | Risk & Compliance | KYC

3

Mortgages & Savings

Applications | Savings Admin | Fraud/AML | Debt Management | Complaints | Redemptions | Risk & Compliance | KYC

4

Retail Banking

Onboarding | Account Admin | Credit Cards | Fraud/AML | Complaints | Redemptions | Debt Management | Loan Admin | Risk & Compliance | KYC

5

Investment Banking

Portfolio Management | Trading Reconciliation | Settlements | Fraud/AML | Complaints | Risk & Compliance | KYC

6

Healthcare

New Business | Claims | Premium Management | Health Risk Management | Risk & Compliance | KYC

7

Central & Local Government

Revenues & Benefits | Housing | Planning | Debt Management | Risk & Compliance | KYC

8

BPO

FTE Performance Management | Risk & Compliance | Contract Adherence | SLA Performance | Real-time MI | Process Monitoring & Improvement | Risk & Compliance | KYC

9

Retail

Account Admin | Complaints | Credit Cards | Risk & Compliance | KYC

10

Utilities

Onboarding | Account Admin | Account Switching | Billing | Debt & Risk Management | Compaints | Risk & Compliance | KYC

11

Telecoms

Account Openings | Account Management | Network Administration | Fault Handling Resolution | Complaints | Social Media Monitoring | Risk & Compliance | KYC

12

Travel

Complaints | Reservations & Bookings | Risk & Compliance | KYC

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