Cross Industry Solutions

The eg operational intelligence software suite delivers proven benefits to organisations in multiple industry sectors including retail, government, telecoms, travel, healthcare and legal to help reduce costs and increase operational efficiency by the optimisation of global back office workforces.

Business functions supported include:

  • Account closure and redemptions
  • Account switching
  • Billing and industry data
  • Billing queries and payment change requests
  • Claims assessment and processing
  • Customer complaints management
  • Customer services
  • Debt and risk management
  • Fraud identification and investigation
  • Know Your Customer (KYC)
  • New account opening
  • Customer service optimisation
  • Complaints handling
  • Transaction reconciliations and settlements
  • Anti-money laundering