BPO & Outsourcers
BPO & outsourcers using eg’s software and services are enhancing their business proposition, reducing the cost of service delivery and FTE count generating increased profit for both themselves and their clients
Real-time, rule based work allocation and management information provides transparency across process, individuals and teams irrespective of location .
The eg software suite and operational management methodology enables:-
- Visibility of workforce processes and performance – real-time management information
- FTE reduction by creating creating more capacity from existing resources