BPO & Outsourcers

BPO & outsourcers using eg’s software and services are enhancing their business proposition, reducing the cost of service delivery and FTE count generating increased profit for both themselves and their clients

Real-time, rule based work allocation and management information provides transparency across process, individuals and teams irrespective of location .

BPO & Outsourcers

The eg software suite and operational management methodology enables:-

  • Visibility of workforce processes and performance – real-time management information
  • FTE reduction by creating creating more capacity from existing resources
  • Increased SLA visibility and achievement – reducing risk of contract penalties
  • Balanced use of resources across the portfolios and teams irrespective of location
  • Measurement of all customer facing processes and performance
  • Reduced FTEs and costs resulting in improved operating margins