• eg signs £1.3 million contract with energy supplier

eg signs £1.3 million contract with energy supplier

November 15th, 2016

eg solutions plc are delighted to announce details of our first mobile and multilingual back office optimisation contract with a new retail energy company. The implementation will support the energy supplier’s customer service strategy. 

eg will implement the eg operational intelligence® software suite and eg mobile™ across around 500 back office, call centre and sales staff in Europe under the terms of the contract.

The aim is to improve end-to-end customer service, optimise the use of resources – remotely as well as on-site – and ensure regulatory compliance.

There is further potential to expand the implementation to other companies within the energy supplier’s group.

Elizabeth Gooch, CEO of eg solutions said;

“I am delighted to announce this new contract win which will utilise the full capabilities of eg operational intelligence® in multiple territories and languages.

“Our recently launched eg mobile™ software will also provide dashboards, alerts and notifications for operational managers on the move, providing true insight into the full customer service process and promoting world-class operational management capabilities across the group.”

Revenues for the new contract are approximately £1.3 million and are scheduled to commence immediately.

Approximately £250,000 will be recognised in the current financial year. This contract win is in line with eg’s progressive strategy of continuing to increase its global and UK presence as a leading supplier of back office optimisation software.

Click here to read the official eg solutions plc Press Announcement.

eg solutions is chosen by many leading UK, international and global companies in multiple industry sectors including financial services, healthcare and utilities, to improve service, quality, productivity and regulatory compliance.

Using forecasting, scheduling, real-time work management and operational analytics capabilities, eg delivers real results within short timescales and guarantees a return on investment.

Find out more about eg’s Operational Intelligence Software Suite and operational management methodology