• Raconteur Business Transformation Special Report in The Times

eg | Raconteur Business Transformation Special Report in The Times

March 2nd, 2017

Raconteur is a premium publisher of current affairs and special reports on tech, business, finance and healthcare. eg were delighted to appear in the Raconteur Business Transformation Special Report in The Times on 28 February 2017.

Raconteur Business Transformation Special Report in The Times

Managing customer demand for the always-on consumer

Where speed of service is critical to customers, the need to transform operations is crucial for many businesses.

Self-service has enabled consumers to transact with companies around-the-clock, experiencing instant access to information without the need to wait for a customer representative or back office processes to be completed.

Regardless of whether this is via a call centre, back office, branch or the field, eg’s solutions provide a true insight into the full customer service process and enables world-class operational management capability.

Using our scheduling, forecasting, real-time work management and operational analytics capabilities, eg delivers measurable improvements in productivity, service, quality and regulatory compliance.

Elizabeth Gooch MBE, CEO and Founder of eg solutions, pioneered the introduction of production management techniques into the services sector to improve customer service and deliver guarantee cost reductions. These techniques lie at the heart of eg’s enterprise workforce management software and services offerings.

Watch eg CEO Elizabeth Gooch MBE talking about the impact of the always-on consumer

eg solutions are trusted by over 50+ leading organisations across multiple industry sectors including financial services, government, BPOs, healthcare and utilities, helping the world’s leading companies deliver improved customer service.

A recent customer satisfaction survey showed that 100% of clients would recommend eg to another company.

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This complimentary eg ‘Digital Transformation’ white paper studies the role of workforce optimisation and employee engagement in the consumer digital revolution – read the latest major research project into the key drivers of digital transformation.

Organisations need to forecast the resources and skills they need in order to efficiently allocate work to their increasingly mobile workforce, track customer transactions wherever they go, ensure evidence compliance and weigh up the performance of their teams.

When supported by the eg operational management methodology implementation and training services we guarantee return on investment in short timescales

Need to transform your operation?

Contact us for more information on how eg can guarantee improvements in your operations and change how you interact with the always-on consumer.

Manage customer demand for the always-on consumer – don’t get left behind!

Call: +44 (0) 1785 715772
Email: mailto:ask@egoptimize.com