Desktop analytics provides real-time and historic visibility through the automatic capture, tracking and analysis of application usage to identify process, compliance and operational inefficiencies.
Process Cycle Time
Consistent measurement, regardless of system, of processes, tasks across agents and teams irrespective of location
Key features and benefits include:-
- Tracking of end-user productivity measured by customer, people, processes and costs.
- Process cycle time captured regardless of system, process, job role or location.
- Features ‘variable automation’ – the ability to capture data in real-time, from any desktop application.
- Requires no system integration or IT involvement to set-up. All information captured can be configured by business users to satisfy the individual organisational and processes requirements including user prompted capture forms.