Real-time work management

The eg operational intelligence software suite uniquely supports real-time work management allowing ‘line balancing” across multiple locations and channels.

All work items, irrespective of channel, are automatically assembled in real-time into a centralised queue identified by type, priority and estimated process time based on pre-defined and configurable rules.

The eg operational intelligence software suite provides a centralised real-time view of all work to be processed identified by type and priority