Best Practice Manager
The Best Practice Manager award will be given to a Manager who challenges, cheerleads and proactively supports their team of teams to consistently meet or exceed agreed KPIs, whilst ensuring the delivery of exceptional Customer Service. This award specifically recognises Managers with responsibility for a department/business unit containing over 4 teams.
Best Practice Team Manager
The Best Practice Team Manager award recognises an individual who displays effective leadership skills and positive attitude to effectively plan and communicate targets, allocate to achieve optimal performance, monitor and analyse their routines and processes to improve the overall customer experience.
Most Improved Team Manager
The Most Improved Team Manager award is given in recognition of a Team Manager who has evidenced significant progress in embedding the eg principles of operational management to effectively measure, manage, analyse and improve key operational performance metrics over a measureable 12 month period to entry close.
Best Newcomer Team Manager
The Best Newcomer award will be given for best achievement by a Team Manager who has been appointed to the role or introduced to the eg principles of operational management no more than 12 months prior to the entry closing date. This award celebrates the commitment and advocacy of proactive performance management through their new found knowledge of the eg operational intelligence software suite. Nominees must be able to demonstrate their impact and improvements they have personally contributed to since taking on the role.
Best Business Support
The Best Business Support award will be given to an individual who provides ‘first class’ support in either the introduction or ongoing maintenance of the eg operational intelligence software suite. Nominees must be able to demonstrate understanding of the eg principles of operational management and evidence how the set-up of the eg operational intelligence software suite supports this. This year’s assessment process will look at the effectiveness of protocols and standards, change control procedures, system housekeeping and forums to drive best practice.