The 2017 eg operational excellence® awards

We would like to thank all of our clients for their participation in this year’s awards, designed to recognise eg’s Clients’:

  • Outstanding contributions, made by individuals and teams across our international client base in optimising Back Office performance through using the eg principles of operational management and/or the eg software suite
  • Achievements in pursuit of World Class Operations Management Standards
  • Continued support of eg

The 2017 winners were announced at the awards dinner on Friday 17 November at St Georges Park – the English Football Association’s national football centre of FA Learning and training.

Roll of Honour – the 2017 Award Winners

This year’s winners were:

  • Best Newcomer Team Manager – David Mooney, CLPSI
  • Most Improved Team Manager – Miriam Siddiqi, Legal & General Retirements
  • Best Practice Operational Forecasting & Planning – Darwen Planning Team, Capita TV Licensing
  • Best Practice Operational Intelligence & Analytics – MI Team, Capita Aviva
  • Best Practice Manager – Charlotte Wilson, Santander Operations
  • Best Practice Operational Team of the Year – Underwriting Team, Wesleyan
  • Best Business Support – Guy Harrison, Citibank
  • eg Intelligent Operations Management Technical Award – Robotic Process Automation and Command Centre, Santander Operations
  • Best Practice Team Manager – Gemma Tunstall, The Co-operative Bank
  • Best Practice Operational Excellence – Santander Operations UK, Santander Operations

These awards recognised and celebrated team commitment and rewarded the hard work and success of the winning and nominated Team Leaders, Managers and their teams.

Congratulations to all those nominated and the Winners of 2017!

The eg operational excellence awards 2017 Gallery

2017 Award Categories

The categories for the 2017 eg operational excellence awards awards were:

Company Award

Best Practice Operational Excellence

Operational Excellence is only achieved through a combination of Operational Intelligence (having the right information) and Operational Leadership (using the information in the right way to get the right results). This award recognises companies/teams that demonstrate maturity in their application of both the eg operational intelligence software suite and eg principles of operational management to optimise and sustain performance in all key result areas whilst promoting the right behaviours.

Company and Team awards: Top tips to get noticed:

  • Development of operational intelligence
  • Effective use of forecasting and planning tool
  • Include key facts or figures
  • Supporting reports
  • Description of operational models

Team Awards

Best Practice Operational Team of the Year

This award recognises the value of an individual team who have demonstrated significant improvements that have given a positive impact on the overall Customer experience. Being recognised as the Best Practice Operational Team of the Year celebrates a team’s achievement in driving key performance metrics through devoted use of the eg operational intelligence suite.

Best Practice Operational Forecasting & Planning

With an ever increasing demand on strategic forecasting and planning functions to provide timely, consistent and accurate forecasting , this award acknowledges the expertise of dedicated Operational Forecasting & Planning teams in analysing performance across processes, functions and teams enabling them to deliver accurate capacity plans and forecasts for effectively managing back office performance through the eg operational intelligence suite.

Best Practice Operational Intelligence & Analytics

Understanding all key aspects of operational performance is vital for any organisation. This award recognises the significant contribution that the Reporting community gives in analysing and producing timely operational intelligence to the business to enable operations to identify areas of improvement. This award will be given to a team who provides exceptional support, recommendations and intelligence through analysis and reporting using the eg operational intelligence software suite.

eg Intelligent Operations Management Technical Award

This award will recognise the value achieved by client IT and Business partnerships, where the eg software has been combined with other applications to achieve a seamless integrated solution. The award will be based on the extent of the integration (the number and/or scope of the solutions integrated) and the extent to which these have enhanced operational management within the business and subsequently improved service delivery to the Client’s customer base.

Individual Awards

Individual awards: Top tips to get noticed:

  • Focusing on day-to-day real-time work management
  • Demonstration of effectively working with the 7 steps of the eg process for managing
  • Motivating through best practice use of eg principles

Best Practice Manager

The Best Practice Manager award will be given to a Manager who challenges, cheerleads and proactively supports their team of teams to consistently meet or exceed agreed KPIs, whilst ensuring to deliver exceptional Customer Service. This award specifically recognises Managers who have responsibility for a department or business unit containing more than 4 teams.

Best Practice Team Manager

The Best Practice Team Manager award recognises an individual who displays effective leadership skills and positive attitude to effectively plan and communicate targets, allocate to achieve optimal performance, monitor and analyse their routines and processes to improve the overall customer experience.

Most Improved Team Manager

The Most Improved Team Manager award is given in recognition of a Team Manager who has evidenced significant progress in embedding the eg principles of operational management to effectively measure, manage, analyse and improve key operational performance metrics over a measureable 12 month period to entry close.

Best Newcomer Team Manager

The Best Newcomer award will be given for best achievement by a Team Manager who has been appointed to the role or introduced to the eg principles of operational management no more than 12 months prior to the entry closing date. This award celebrates the commitment and advocacy of proactive performance management through their new found knowledge of the eg operational intelligence software suite. Nominees must be able to demonstrate the impact and improvements they have personally contributed to since taking on the role.

Best Business Support

The Best Business Support award will be given to an individual who provides ‘first class’ support in either the introduction or ongoing maintenance of the eg operational intelligence software suite. Nominees must be able to demonstrate understanding of the eg principles of operational management and evidence how the set-up of the eg operational intelligence software suite supports this. This year’s assessment process will look at the effectiveness of protocols and standards, change control procedures, system housekeeping and forums to drive best practice

Learn more about the 2017 eg operational intelligence Awards

Operational Excellence Awards brochureDownload the eg operational excellence 2017 Awards Brochure

Download and view the official 2017 eg operational excellence Awards brochure.

Download Brochure

The 2016 eg operational excellence® conferenceThe 2017 eg operational excellence conference

In conjunction with the 2017 eg operational excellence awards, we are again holding the eg operational excellence day conference.

Learn more about the conference