Customer Support

At eg we’re serious about customer service.

In a recent survey 100% of clients said they would recommend our services. Our experienced support teams have refined our customer support and service offering over the past 20 years to ensure we offer quality and timely support to our customers and partners.

Keeping you running at peak performance

Support Overview

Through regular customer review meetings, focus groups, software user groups and ongoing help desk support, coupled with upgrade planning and implementation services, we always ensure that the eg software suite is running at peak performance.

Helpdesk support is available to our customers globally, 24 hours a day, seven days a week*.

*24×7 cover is subject to contract

Existing Customer Login

Existing clients are able to access a range of additional support in the customer support area. You will need an ID and password to access this area. If you are a eg Business Administrator contact the eg Helpdesk to obtain an ID.

For more information about our support services or password assistance please email:

100%

In a recent survey 100% of clients said they would recommend us to others