Entries by d24agency

Digital Transformation and the always-on consumer

Organisations are using digital technologies such as analytics, mobile, social media and smart devices to change how they interact with customers and staff, reduce processing time and time and improve their value propositions. After witnessing how quickly digital technology disrupted the retail industry over the past decade, companies know they need to pay attention to […]

Banking, Banana Skins and Back Offices

Two publications came to my attention this week; the CSFI survey of bank risk, Banking Banana Skins 2014 – inching towards recovery, sponsored by PwC and SYSC Chapter 8.1 of the FCA Handbook. The Banking Banana Skins 2014 report is a bi-annual report based on a survey of 650 bankers, regulators and observers from around […]

How banks can help avoid the pitfalls of over-regulation

The consequences of not monitoring for non-compliant activity in the back office at an individual or enterprise level has never been greater, with processes within banks becoming ever more complex and the risks becoming even bigger. Evidencing compliant activity is vital to being able to demonstrate to both internal and external scrutiny how operations are […]

Secrets of Success from an eg operational excellence® award winner

At the 11th annual eg operational excellence® awards, Rafael Escobar Kvitting of DNB Life was recognised as the overall winner for the keenly contested “Most Improved Team Leader.”  Entries for all categories are received from across eg’s global client base.  Rafael was new to his Team Leader role in 2011 at DNB, Norway’s largest life […]