About eg solutions

eg solutions ltd. is a leading enterprise workforce optimisation software company, specialising in the back office.

eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world.

Great software deserves great services. Our services are based on years of domain experience and are valued by our customers to help identify improvements, build-in best practice into processes then embed them through our proven software.

The result is a robust solution guaranteed to improve operational efficiency, improve customer satisfaction and compliance. The knowledge transferred through the eg operational management methodology and eg operational intelligence suite enables the continuous monitoring, optimisation and transformation of back office operations.

On November 6th 2017, Verint® Systems Inc. (Nasdaq: VRNT) announced that it has completed its acquisition of eg Solutions plc (AIM: EGS), further expanding automation within its customer engagement portfolio. For more information, click here.

See what our Customer’s say about us:-

We have helped our customers become more efficient and effective organisations, allowing many to champion operational excellence as a major strategic differentiator.

Watch the short video clip and hear in our customers own words about their back office workforce optimisation.

Our software is now used by leading national, international and global companies in multiple industry sectors including financial services, government, BPOs, healthcare and utilities.

Using our forecasting, scheduling, real-time work management and operational analytics capabilities we deliver measureable improvements in service, quality, productivity and regulatory compliance. When supported by the eg operational management methodology implementation and training services we guarantee return on investment in short timescales.

From the outset eg conducted its implementations on a fixed cost, fixed timescale basis. eg is the only back office workforce optimisation software company that guarantees return on investment and is paid based on the results delivered – implementations will pay for themselves, typically within 6 months. This has earned eg the reputation for ‘doing exactly what it says on the tin’. A recent customer satisfaction survey showed that 100% of clients would recommend eg to another company.

Regardless of who is serving the customer – call center, back offices, branches or the field – our solutions provide true insight into the full customer service process and promote world-class operational management capability.

  • Our Credentials

    eg are pioneers and pacesetter in the enterprise workforce optimisation for the back office. Having created the market eg continues to innovate and grow achieving an impressive set of credentials and a portfolio of international blue-chip customers.

  • Our Values

    Learn more about our core values and how they provide the framework for how we do business at eg.

  • Career opportunities @ eg

    Grow with us: As the Company continues to grow and expand globally our preparation for growth will be supported by recruiting the best talent in the market place. If you have the right skills, right attitude and want to be part of a global success story then we want to hear from you.

  • Our Company Charity

    As part of eg’s presence in South Africa, our chosen company charity is The Doornkop Needy Children’s Centre (DNCC). DNCC was established in August 2002 and situated in Snakepark, a poverty stricken area of Soweto, South Africa.