Enterprise Workforce Optimisation for the Back Office

Delivering guaranteed improvements in operational efficiency, customer service and compliance

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“The most complete purpose built back office software with more functionality ‘out of the box’ than any other vendor”

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eg operational intelligence
Real-time Work Management
Manually and automatically allocate work according to priorities, availability & skills with end-to-end process and case tracking
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Managed Cloud Services
The eg operational intelligence software suite is available in the cloud, hybrid or on-premise
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Transforming back office operations across the world

Digital business – the future back office

The pace of change of services, digital channels, regulation and the geographic distribution of teams is rapidly changing the structure of back office operations. Can you adapt to this changing environment?

Transforming customer operations

eg solutions helps companies and outsourcers plan & forecast resources, skills and availability, monitor and refine processes and allocate work in real-time to meet SLAs irrespective of geographic location.

Guaranteed improvements in operational efficiency

Proven software, accredited operational management methodology, training and support services guaranteed to increase operational productivity. improve customer service and compliance.

Free Site Survey

The eg free site survey is a no risk opportunity to calculate the benefits the eg operational intelligence suite would deliver to your organisation.

Book an online Demo

Ready for an online demonstration?

We are ready and willing to answer any questions you have and arrange a demonstration

What our Customers say

Now we have uniform management best practice and a common language that everyone understands in respect of performance.

Lisa Whittle, Head of Customer ServicesNationwide

eg guaranteed that our efficiency and profitability would be significantly enhanced and that is exactly what has been achieved.

Alan Brown, Service Delivery ManagerThe Co-operative Financial Services

I'm now more in control; the visible stats make the team feel part of the whole process. It's not just a management tool, it motivates the team. The real-time planning functionality helps a lot. We can see progress immediately and can make changes to ensure we achieved our daily goals.

Magdalena Webster, Team Leader Requirements ManagementLiberty Life

How can we help you transform your back office operations?


Financial Services, Utilities, Healthcare, BPO/Outsourcers, Teleco, Government and many more


Available on-premise or in the cloud in multiple languages. Guaranteed 20-40% increase in operational productivity


Proven industry leading implementation methodology supported by accredited training and support

Case Studies

Case studies and testimonials from leading multi-national and national blue-chip organisations

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