Enterprise Workforce Optimisation for the Back Office
Improve Customer Experience, Service and Quality
Improve your Productivity, Compliance and Cost Control
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“The most complete purpose built back office software with more functionality ‘out of the box’ than any other vendor”

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eg operational intelligence
Real-time Work Management
Manually and automatically allocate work according to priorities, availability & skills with end-to-end process and case tracking
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Managed Cloud Services
The eg operational intelligence suite is available as a hosted or hybrid (partly cloud / partly on-premise) service
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eg solutions – transforming back office operations

Software and services guaranteed to increase operational productivity, enhance customer service and compliance

How can eg help you?


Financial Services, Utilities, Healthcare, BPO/Outsourcers, Teleco, Government and many more


Available on-premise or in the cloud in multiple languages. Guaranteed 20-40% increase in operational productivity


Proven industry leading implementation methodology supported by accredited training and support

Case Studies

Case studies and testimonials from leading multi-national and national blue-chip organisations

Free Site Survey

The eg business discovery / free site survey is a no risk opportunity to calculate the benefits the eg operational intelligence suite would deliver to your organisation.

Book an online Demo

Ready for an online demonstration?

We are ready and willing to answer any questions you have and arrange a demonstration

What our Customers say

Now we have uniform management best practice and a common language that everyone understands in respect of performance.

Lisa Whittle, Head of Customer ServicesNationwide

eg guaranteed that our efficiency and profitability would be significantly enhanced and that is exactly what has been achieved.

Alan Brown, Service Delivery ManagerThe Co-operative Financial Services

I'm now more in control; the visible stats make the team feel part of the whole process. It's not just a management tool, it motivates the team. The real-time planning functionality helps a lot. We can see progress immediately and can make changes to ensure we achieved our daily goals.

Magdalena Webster, Team Leader Requirements ManagementLiberty Life
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