Managing Customer Demand in the Connected World
This White Paper aims to delve further into the Digital Transformation of businesses to provide an idea of how this transformation will develop in the future, and where companies need to focus in order to embrace the new ways of working.
Delivering further benefits within Geoban
“Active collaboration between eg, Geoban Command Centre and Geoban Collections & Recoveries Operations significantly contributed to the success of this deployment. Benefits realisation has been continuous and the effective use of eg work manager and associated MI shines a light on the areas to focus on for improvement.”
Is Robotics the Right Choice for You?
This white paper tackles the real issues concerned with choosing what robots should do, and how to control them. It is aimed at organisations who are trying to improve their back office, order-to-cash, procure-to-pay and record-to-report processes, and achieve productivity and service level improvements for their organisations.
Read the latest major research project into the key drivers of digital transformation. Organisations need to forecast the resources and skills they need, to efficiently allocate work to their increasingly mobile workforce, track customer transactions wherever they go, evidence compliance and evaluate the performance of their teams.
Are your AML teams on the money?
As regulatory pressure increases on financial services companies the back office has a particularly important role to play. Process anti-money laundering alerts faster, manage and monitor all cases in process via a single real-time view, ensure SLAs and AML regulations are met by ensuring cases are reviewed by appropriately skilled personnel.
Trusted by over 50+ leading international and global companies
Life & Pensions
Underwriting | Policy Admin | Encashment and Withdrawal | Fraud/AML | Risk & Compliance | KYC
Claims Management | Loss Adjusting | Underwriting | Policy Servicing | Complaints | Fraud/AML | Risk & Compliance | KYC
Mortgages & Savings
Applications | Savings Admin | Fraud/AML | Debt Management | Complaints | Redemptions | Risk & Compliance | KYC
Onboarding | Account Admin | Credit Cards | Fraud/AML | Complaints | Redemptions | Debt Management | Loan Admin | Risk & Compliance | KYC
Portfolio Management | Trading Reconciliation | Settlements | Fraud/AML | Complaints | Risk & Compliance | KYC
New Business | Claims | Premium Management | Health Risk Management | Risk & Compliance | KYC
Central & Local Government
Revenues & Benefits | Housing | Planning | Debt Management | Risk & Compliance | KYC
FTE Performance Management | Risk & Compliance | Contract Adherence | SLA Performance | Real-time MI | Process Monitoring & Improvement | Risk & Compliance | KYC
Account Admin | Complaints | Credit Cards | Risk & Compliance | KYC
Onboarding | Account Admin | Account Switching | Billing | Debt & Risk Management | Compaints | Risk & Compliance | KYC
Account Openings | Account Management | Network Administration | Fault Handling Resolution | Complaints | Social Media Monitoring | Risk & Compliance | KYC
Complaints | Reservations & Bookings | Risk & Compliance | KYC